Service Designers and Product Managers are both integral to creating compelling offerings, but they focus on different aspects and stages of development:

1. Focus: - Service Designers concentrate on the overall service experience, ensuring all touchpoints and interactions within the service ecosystem work smoothly and meet user needs. They look at the end-to-end journey and the design of the service itself. - Product Managers focus on guiding the development, strategy, and lifecycle of a specific product. They are responsible for defining the product vision, working closely with engineering teams, and ensuring the product meets market needs.
2. Scope: - Service Designers look at a broader scope that includes multiple products or touchpoints, the user journey, and often, the back-end processes that support service delivery. - Product Managers typically have a narrower focus, honing in on the features, functionality, and performance of a particular product within the service ecosystem.
3. Responsibilities: - Service Designers are responsible for research, ideation, prototyping, and testing to improve service experiences. They often use tools like journey maps, service blueprints, and user personas. - Product Managers are responsible for product strategy, feature prioritization, road mapping, and often, the profitability of the product. They work closely with engineering, marketing, and sales teams to bring the product to market and support it throughout its lifecycle.
4. Outcome: - Service Designers aim to create seamless and enjoyable service experiences, optimizing how users interact with various components of a service. - Product Managers aim to deliver successful products that fit the market needs, are within budget, and are delivered on time. While their roles have distinct focuses and responsibilities, both service designers and product managers often collaborate closely, especially in organizations where service design and product development are closely intertwined. They share a common goal of delivering value to both users and the business, albeit from different vantage points.